Efficient IT Ticketing System for Streamlined Support & Issue Resolution
Ticket Creation
& Management
Smart Ticket Management Workflow
Our ticketing solution makes IT support effortless by automating ticket creation, routing, and resolution. Simplify issue tracking and reduce resolution times with a system built for efficiency. Easily assign tickets based on urgency and expertise, keeping your IT team organized. Monitor performance through real-time analytics and improve support operations continuously. Upgrade your IT support today and achieve more with fewer resources.
Self-Service
Knowledge Base
Hub for Workforce-Centric Automated Process
Automate tiresome, mundane, redundant, and lengthy HR tasks prone to human errors. Empower your new and existing workforce with uKnowva’s workflow automation utilities. This results in exponential growth in end-to-end workflow efficiency.
Service Level
Agreement
User-Friendly and Approval-Based Offboarding
Effortlessly manage employee departures with uKnowva's approval-based resignation module. Edit clearance data, download records, and conduct exit interviews seamlessly. Automate disabling of user accounts, update hierarchies, and calculate Gratuity, TDS, leaves, notice period, and more for smooth Full and Final settlements.
Incident
Management Module
Your Dedicated Support, Anytime
Empower your employees with a streamlined helpdesk that simplifies support and boosts efficiency. Every request is assigned a unique ticket ID for seamless tracking, while real-time analytics help teams improve their response time (TAT). Whether it's HR, IT, or Admin-related, employees can directly connect with the right support team to get their issues resolved quickly.
Request
Fulfillment Module
Track Asset Location, Condition, and Ownership with Ease
Empower your employees with a streamlined helpdesk that simplifies support and boosts efficiency. Every request is assigned a unique ticket ID for seamless tracking, while real-time analytics help teams improve their response time (TAT). Whether it's HR, IT, or Admin-related, employees can directly connect with the right support team to get their issues resolved quickly.
